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~· Registration, Booking and Cancellation

1. Booking & Payment:
- Your Booking: Booking online creates a binding registration for your movement session or workshop.
- Your Spot: Your spot is only secured after we receive your full payment.

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2.a. Cancellations & Refunds for Weekly Classes
- Cancellation Window: You can cancel your registration up to 12 hours before the scheduled start time.
- Refund & Credit: Cancellations made at least 12 hours in advance will receive a full refund or credit.
- Late Cancellations & No-Shows: Cancellations made less than 12 hours before the scheduled start time, and no-shows, are strictly non-refundable.

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2.b. Cancellations & Refunds for Workshops and Events:
- Cancellation Window: You can cancel your registration up to 72 hours before the scheduled start time.
- Refund & Credit: Cancellations made at least 72 hours in advance will receive a full refund or credit.
- Late Cancellations & No-Shows: Cancellations made less than 72 hours before the scheduled start time, and no-shows, are strictly non-refundable.
- Ticket Transfers: If you miss the deadline, you can pass your ticket to a friend. Please email us their name before we start.

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2.c. Cancellations & Refunds for Retreats:
- Special Terms: Separate terms apply to all retreats. Please check your Retreat PDF for specific booking and cancellation rules.

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3. Cancellations by Us
- Our Cancellation: If we cancel a session (e.g., due to illness), we will inform you as soon as possible.
- Your Compensation: You will get a 100% full refund or can rebook to a future date. We do not cover external costs like travel or hotels.

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4. Health & Responsibility
- At Your Own Risk: All movement sessions are at your own risk. They do not replace medical or therapy treatments.
- Tell Your Facilitator: Please inform your teacher before class if you are pregnant, injured, or have health conditions.
- Valuables: We are not responsible for any lost, stolen, or damaged personal items at the venue.

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~· Privacy Policy

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1. Introduction and Principles
Protecting your personal data is very important to us. As the responsible operator of this website, we are committed to respecting your privacy and protecting your data to the highest standards. In doing so, we adhere to the requirements of the EU General Data Protection Regulation (GDPR), Austrian data protection law, and all other relevant legal provisions on the protection of personal data.Last updated: January 2025

2. Contact for Data Protection Matters
For all questions regarding data protection, please contact:
Elena Zand
Guneschgasse 7/4
1190 Vienna - Austria
Phone: +43 660 2530086
Email: hi@elenazand.com

3. Collection and Processing of Data
During your visit to our website, certain technical information is automatically collected, including your IP address. This data is stored in so-called server log files in order to ensure the stability and security of our website. The legal basis for this processing is Article 6(1)(f) GDPR, based on our legitimate interest in maintaining a secure and functional website.

4. Communication via Our Website
If you contact us using the email links provided on the website, the information you submit will be used exclusively to process your inquiry. This data will be retained for a maximum of six months in order to be able to respond to any follow-up questions. Your data will only be shared with third parties with your express consent. Processing is carried out on the basis of Article 6(1)(b) GDPR (performance of a contract or pre-contractual measures).

5. Use of Cookies and Tracking
Our website deliberately does not use cookies or comparable tracking mechanisms. We do not use any analytics software or external services that could collect or evaluate personal data. Your visit therefore remains completely anonymous.

6. Retention Periods
Server logs are stored for up to one year by default. In the case of email correspondence, the relevant data is automatically deleted six months after the matter has been resolved.

7. Your Data Protection Rights
As a data subject, you are entitled to comprehensive rights: you may request information about the data we hold about you, request its correction or deletion, request that processing be restricted, and receive your data in a structured format. You also have the right to withdraw any consent given, as well as the right to object to the processing of your data. Since we process your data on the basis of our legitimate interest, you may object at any time. In this case, we will cease processing unless there are compelling legitimate grounds that override your interests, or the processing serves to assert, exercise, or defend legal claims.Exercising these rights is free of charge and straightforward. For identity verification purposes, we may request proof of your identity where necessary. Please contact us using the contact details provided above.

8. Right to Lodge a Complaint
The GDPR and the Austrian Data Protection Act guarantee you the rights described above. If you believe that we have violated your data protection rights, you may contact the competent supervisory authority. In Austria, this is the Austrian Data Protection Authority:
Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna
Email: dsb@dsb.gv.at

9. Technical and Organizational Security Measures
To protect your personal data, we implement comprehensive technical and organizational security measures. These reflect the current state of the art and protect your data against unauthorized access, loss, or misuse. Your data is stored on secure, modern infrastructure.

10. Changes to This Privacy Policy
We reserve the right to update this privacy policy as needed. This may become necessary in order to comply with new legal requirements or to reflect changes to our services. We will inform you of any material changes.

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